We encourage inquiries regarding our fees and the Medicare rebates available before the consultation date. The cost of providing a high-quality specialist medical service is not fully covered by Medicare and there will be out-of-pocket expenses for the consultations and any injections if required. At the time of making an appointment, an Informed Financial Consent form will be forwarded to you listing the current fees and rebates. We will ask you to confirm that you have read this by signing and returning the document.
Private health Insurance companies cover only costs that are incurred as a hospital inpatient. They do not cover medical consultations outside of a hospital.
An initial consultation is usually 30-45 minutes in duration and a subsequent consultation is generally 15-20 minutes. If you consider your condition to be ‘complex’ please advise this at the time of your appointment.
Unlike appointments in General Practice, the fee schedule for a rheumatologist is not based on time, but on the complexity of the issues to be addressed.
All accounts are payable immediately after the consultation. An administration fee of $55 will be added to the consultation invoice if payment is not received on the day. The administration of our practice is managed online. Therefore before your consultation, you will be required to register your payment details with the office manager. The details are stored in a secure, encrypted system called Pin Payments. Pin Payments is safe and secure to use. All systems and procedures offered by Pin Payments have been certified under the PCI Data Security Standards. Pin Payments also go through consistent website audits by internal and third party assessors. All credit card information is encrypted and stored in isolation away from the Pin Payments system.
Cancellation and Non-attendance Policy
Once an appointment has been made a definite time is set aside exclusively for you.
We require a minimum of 48 business hours notification of cancellation by phone on 9534 9495 or email.
The full consultation fee will be charged for late notice of cancellation, and if you fail to attend your appointment.
If you have any further queries regarding fees and our policy for cancellation of appointments please contact our Administrative Office by email ( firstname.lastname@example.org )or phone during office hours on 03 9534 9495
Emails are for administration purposes only.
We generally experience a high volume of inbound emails and calls and endeavour to respond within 2 business days. We thank you for your patience.
If you are emailing a new referral we will contact you within one week regarding the next available appointment.
- Medical questions and requests for medical advice will not be answered via email. Please call to make an appointment.
- If you have an urgent medical issue we strongly recommend you inform your GP initially.
Request for a repeat prescription will incur an administration fee.
Reports, Test results, and Certificates
We do not send test results before a consultation and without discussing those results.
Requests for a copy of results, reports from your medical file, or certificates will incur an administration fee. The fee will be advised once your request has been assessed.
If you require clarification of our Practice Policies please contact the administration office by email ( email@example.com )or phone during office hours 9534 9495.